Troubleshooting Guide

Common Upload Issues

• File Format Errors:

  Ensure your CV is in PDF or DOCX format. Avoid scanned images or non-standard formats.

• File Size Limitations:

  Maximum file size is 10MB. Compress large files or remove unnecessary graphics.

• Formatting Preservation:

  Use standard fonts and avoid complex layouts that may not parse correctly.

Low ATS Score Resolution

• Keyword Optimization:

  Align your resume keywords with the job description. Use industry-specific terminology.

• Section Clarity:

  Use standard section headings like "Work Experience", "Education", "Skills".

• Quantifiable Achievements:

  Replace generic descriptions with measurable accomplishments and metrics.

Authentication Troubleshooting

• Password Reset:

  Use the "Forgot Password" link on the login page to reset your credentials.

• Two-Factor Authentication:

  Ensure you have access to your registered email or authentication app.

• OAuth Login Issues:

  Check that your third-party account (Google, LinkedIn) is active and accessible.

Improving Application Responsiveness

• Browser Compatibility:

  Use latest versions of Chrome, Firefox, Safari, or Edge.

• Network Connection:

  Ensure stable internet connection. Avoid public or shared networks.

• Cache and Cookies:

  Clear browser cache and cookies periodically.

Supported Browsers

Resolving Connection Problems

• Connectivity Check:

  Verify your internet connection is stable and working.

• Firewall Settings:

  Ensure Resuming is not blocked by your network firewall.

• VPN Interference:

  Temporarily disable VPN if experiencing connection issues.